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Etiquette of the Spa
These rules have been designed to guarantee your comfort and privacy and at the same time ensuring that your experience at our Spa be a comfortable one.
1. Appointments: We recommend that you program your appointments 24 hours before to ensure that you will be received on the day, time and therapist of your choice.
2. Therapists: Our Spa only has female staff at your service. If you have a preference for someone special, please inform our Customer Service representative who in turn will verify her availability.
3. Punctuality: We suggest that you arrive 20 minutes before your relaxation therapy is to begin, in order to enjoy a 10-minute sauna, courtesy of our Spa. Keep in mind that the facilities are already reserved for appointments programmed in advance.
4. Upon your arrival: If this is your first time at the Span, the person in charge of customer service will ask you to fill in a form with information relevant to: medical conditions, o treatment preferences. Please be sure to fill it in completely and return the signed form back to the Customer Service representative.
5. Waxing: If you are going to have a waxing, we recommend that this is done 2 hours before the treatment. This is important for the men when they have a facial and in the case of the women, when they will have a body treatment.
6. Food and beverages: Avoid eating one hour before the treatment and avoid the consumption of alcoholic beverages on the day of your appointment. Drink sufficient water, this is part of your day at the Spa.
7. Tips: At our Spa, the tips or gratuities are not included in the bill, therefore, if you wish to leave a tip, you may do so at the end of your therapy. At the reception desk, you will get an envelope and you may write the name down of the person who attended you. The amount of the tip will be determined at your sole discretion, with regards to the service that you received.
8. Children: Since our Spa is a space that has been designed especially for adults, we do not allow children under 12 years of age. This will maintain the relaxation environment for all of the Spa’s visitors.
9. Socialize: If you wish, you may enter into conversations with other visitors, keeping in mind the volume of your voice in order not to interrupt the peaceful environment of the Spa.
10. The Spa reserves the right to suspend a treatment in case of inadequate behavior or lack of respect towards our therapists.
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